April 13, 2026
Expert advice and suggestions from industry professionals to improve sales strategies and relationships, through surveys, research and Mystery Client.<br> <h3>The customer portrait</h3> Imagine walking into a […]
April 13, 2026
Twenty years of experience in market research and mystery methodology, integrated with the approach and skills acquired in coaching, gave rise in 2008 to the Mystery […]
April 13, 2026
101CAFFE’ Italia — market leader in coffee and beverages — is the first #franchising #food company to adopt the Mystery Audit Score #MAS model on the […]
April 13, 2026
Traduzione: #MilanoCortina2026 The experience of the Winter #Olympics in Turin in 2006 teaches us how the #MysteryGuest and the #UNI11312Standard, just published at the time, sowed […]
April 13, 2026
“Understanding the level of service we offer is crucial and I, as manager of multiple pharmacies, want our welcome to always be the best. People want […]
April 13, 2026
“My company deals with delivery for a particular target, the luxury segment. Throughout my career I have proposed various tools to my company to reduce customer […]
April 13, 2026
“I have always considered myself an innovator and I could see that business was declining, despite providing a product that was in high demand on the […]
April 13, 2026
“As owners of a pizza restaurant chain in Milan, we have always paid close attention to our customers’ reviews and we rely on the #MysteryClient’s point […]
April 13, 2026
“As an area manager, understanding the customer experience is essential for success… and increasingly so is the employee experience. Personally, I consider myself a manager who […]
April 13, 2026
The Mystery Audit Score (#MAS) offers a different perspective: detailed and objective customer service feedback that allows areas for improvement to be identified in a development-focused, […]